TITLE:    MAINTENANCE TECHNICIAN

QUALIFICATION AND EXPERIENCE

·       Heart Trust/NTA Technical Certification( Electrical) Level 3 or        equivalent  

• 2-3 years’ experience in the Maintenance Technician field, preferably in the Hotel Industry
• Technical skills and knowledge of Maintenance Programs
• Technical training in Refrigeration, Air Conditioning, Restaurant, Laundry Equipment Maintenance
• Technical in Electrical, Plumbing, general building and property maintenance; Computer Literate
• Compliance with operating instructions and performing preventative maintenance procedures.
• Strong problem-solving skills and attention to detail; Team Player

SKILLS REQUIREMENT/KEY COMPETENCIES

REPORTING RELATIONSHIP

Reports to:                        Operations Manager

Liaise internally with:     Directors/ Managers/ Supervisors and all work teams

Liaise externally with:     Contractors, Maintenance firms & personnel, Suppliers, Guests, etc.

CORE FUNCTION

• Implement existing maintenance programs or segments to achieve their stated objectives
• Responsible for various duties as detailed on the Daily maintenance task list
• Complete daily maintenance task list sheets, maintenance logs and submit
• Respond immediately to guest related and other complaints, resolve promptly before resuming the daily routine maintenance activities
• Adherence to hotel policies and procedures; compliance with Health and Safety requirements
• Ensure that the quality of service is to the agreed standards.
• Completion of designated projects in accordance with all stated requirements
• Make recommendations for improvement in routine and periodic maintenance
  • Compliance with approved operating procedures/standards
  • Commitment to results, Functional Competency, Integrity & Work Ethics
  • Quality service delivery and Customer service

 PERFORMANCE CRITERIA