JOB DESCRIPTION

Title of Job:                  Sales Executive

Reports To:                   Department Head

Supervises:                    N/A

Works Closely With:     Sales and Customer Service Rep, Accounting Officers

Position Description:

The Sales Executive is responsible for driving sales growth and market penetration for the company's portfolio of industrial products, including adhesives, sealants, chemicals, packaging solutions, and hardware. The role focuses on developing new business, growing existing customer accounts, achieving sales and collection targets, and increasing market share within the assigned territory. The successful candidate will build strong customer relationships, identify customer needs, recommend appropriate solutions, and deliver exceptional service while achieving performance objectives.

Scope:

Core Product Range

• Industrial chemical raw materials
• Packaging solutions
• Adhesives and bonding agents
• Sealants
• Hardware and related products

Target Market Segments

• Manufacturers
• Packaging converters
• Hardware dealers
• Commercial and institutional customers

Territory

• Domestic market throughout Jamaica, including sections of the Corporate Area and assigned rural parishes.
• Drive sales growth and achieve assigned revenue targets.
• Develop new business opportunities and expand market share.
• Manage and grow relationships with existing customers.
• Promote and sell the company's product portfolio.
• Conduct customer visits, presentations, and product demonstrations.
• Monitor market trends and competitor activities.
• Maintain accurate sales reporting, forecasting, and territory management.

Major Areas of Responsibility 

Specific Responsibilities of the Job:

SALES & BUSINESS DEVELOPMENT

• Achieve assigned sales, revenue, margin, and growth targets.
• Develop new business opportunities while growing existing customer accounts.
• Conduct customer visits, sales negotiations and follow up on quotations and sales opportunities.
• Expand market share through effective territory management and relationship building.

ACCOUNT MANAGEMENT & CUSTOMER SERVICE

• Maintain strong customer relationships to drive retention, satisfaction, and long-term growth.
• Identify opportunities for cross-selling and upselling products and services.
• Address customer concerns promptly and coordinate solutions with internal departments.
• Provide product information, after-sales support, and ensure a high standard of customer service.

ACCOUNTS RECEIVABLE & COLLECTIONS

• Monitor customer accounts and collect payments in accordance with company credit policies.
• Follow up on outstanding balances and work with the Accounts Department to resolve account issues.
• Support the achievement of accounts receivable and collection targets.

MARKET DEVELOPMENT & REPORTING

• Monitor market trends, customer requirements, and competitor activities.
• Identify new opportunities and provide market feedback and recommendations to management.
• Maintain accurate customer records, sales reports, forecasts, and territory analyses.
• Ensure timely follow-up on customer orders and inquiries.

MARKETING & TEAM COLLABORATION

• Attend and actively enage in sales meetings
• Participate in promotional activities, trade shows, customer events, and product launches.
• Represent the company professionally with customers, suppliers, and industry stakeholders.
• Collaborate with colleagues and management to achieve departmental and company objectives.

JOB SPECIFICATION

QUALIFICATION AND EXPERIENCE

Required

• Associate Degree, Diploma, or equivalent qualification in Business Administration, Marketing, Sales, Management, Industrial Technology, or a related field.
• Minimum of 2–3 years of successful sales experience, preferably in industrial, manufacturing, chemical, packaging, hardware, or B2B sales environments.
• Proven track record of achieving or exceeding sales targets.
• Experience managing customer accounts and developing new business opportunities.

Preferred

• Bachelor's Degree in Business Administration, Marketing, Sales Management, Chemistry, Engineering, or a related discipline.
• Experience selling industrial chemicals, adhesives, packaging products, or technical products.
• Familiarity with manufacturing and distribution sectors in Jamaica.

ADDITIONAL REQUIREMENTS

• Own and operate a reliable motor vehicle.
• Possess a valid Jamaican Driver's Licence.
• Willingness and ability to travel island-wide on a regular basis.
• Availability to attend customer meetings, trade shows, exhibitions, and promotional events as required.
• Ability to work flexible hours when business needs dictate.
• Ability to transport and present product samples and promotional materials when required.

SPECIFIC SKILLS AND COMPETENCES REQUIRED:

• Strong business acumen and commercial awareness
• Excellent interpersonal and relationship-building skills
• Strong negotiation and closing abilities
• Effective verbal and written communication skills
• Customer-focused approach
• Strong presentation and influencing skills
• Ability to identify customer needs and provide appropriate solutions
• Sound understanding of market dynamics and competitor activity
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Analytical and problem-solving abilities
• High level of professionalism and integrity
• Ability to manage multiple priorities simultaneously
• Proficiency in Microsoft Office Suite and CRM systems
• Self-motivation and results-oriented mind set

Compensation

Compensation consists of a competitive base salary supplemented by a performance-based commission and incentive structure, along with any additional company-approved benefits.

Working Environment

• Primarily field-based position with regular travel throughout Jamaica.
• Combination of customer site visits, office work, and attendance at industry events.
• May require occasional overnight travel depending on territory requirements.

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. The incumbent therefore may be required to perform any other related duties towards the achievement of the Company’s vision.