As the IT Cloud Administrator you will be responsible to build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure.
Digicel Group is a total communications and entertainment provider with operations in 31 markets in the Caribbean, Central America and Asia Pacific.
After 18 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.
Visit www.digicelgroup.com for more information
Job Title: IT Cloud Administrator
Location: Trinidad
Why you’ll enjoy this role:
As the IT Cloud Administrator you will be responsible to build and deploy in the Azure environment by closely monitoring and responding to incidents and requests regarding the IT Cloud Infrastructure. You will also be responsible for the day to day maintenance and monitoring of the Azure operation, assist in troubleshooting and providing solutions for technical issues.
Must be able to effectively prioritize and execute tasks, even while under pressure with self-motivation and self-direction. Must have the ability to work with incomplete requirement specs and resolve ambiguities with the originating function. Flexibility and the ability to prioritize tasks are important skills for this role as you will be required to multitask and deal with multiple urgent situations at a time.
What you’ll be doing:
- Support the Azure Cloud Operation, providing real-time monitoring of Azure services deployed
- Use portals to manage VMs, perform daily tasks and maintenance.
- Proactively manage the Azure environment, working closely with the Architect and Engineering functions to report bugs, expediate bug fixes and bubble up feature requests.
- Ability to go technically deep across Azure services and actively seek solutions to customer needs and communicate trends to leadership.
- Active performance and utilization monitoring. Monitor workloads for VM optimization and uptime of cloud infrastructure.
- Respond to alerts of application instability, identifying root cause and corrective actions.
- Load balancing, caching, web servers, application servers, and databases
- Cost & Performance Optimization - Control infrastructure costs by continually looking for opportunities to right size servers and services
- Conduct health checks on a regular basis.
- Recommend infrastructure configuration changes to users (spin up/down)
- Add/remove resources (servers, storage, software) in the environment as needed
- Assisting with reporting on current infrastructure status, and planning for future usage
- Secure systems using best practices and continuously audit environment to confirm it is bulletproof.
- Perform wide range of server administration duties including installation, maintenance, upgrades, patching, troubleshooting and widespread support of production systems.
- Able to assist with Cloud strategy, adoption, and governance
- Provide on-call and weekend support when needed.
What you’ll need to succeed in this job
Qualifications:
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science Engineering or equivalent work experience.
- 1 to 2 years of experience in implementing in the Azure environment
- A focus on hands-on implementation. 10% strategy - 90% implementation
- Hybrid Cloud implementation, and management experience
- VMWare experience, preferably hands on
- Cloud Migration Experience, data and servers
- Azure Backup as a Service, Azure Backup server
- Familiar with data storage and protection, backup and data retention policies and process, vnet design, cloud server right sizing and Azure services optimization
- Process automation
- Familiarity with Security and Networking
- Applicable Azure related certifications like MCSE, MCSD, MCSA preferred
Helpful Experience:
- Working with remote offices in an international environment
- Knowledge of telecom technologies, industry trends (architectures, technologies, services) used in wireline, wireless, and operators.
- Working experience with TOGAF and IT architectural practices
- Knowledge of industry best practice methodologies for analyzing, defining and documenting the link between input business requirements and output technical solutions.
- Working experience and familiarity with an Agile/ Lean working environment
Functional Skills:
- Ability to define and work to different requirements for different locations
- Functioning in a self-managed, unstructured environment
- Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests
- Ability to adapt quickly to change and handle ambiguity
- Strong customer service orientation
- Ability to work effectively with cross functional groups and participate in problem solving process
- Ability to develop and implement standards and procedures
- Strong analytical and problem-solving skills