Senior Sales Operations Manager

The Senior Sales Operations Manager is responsible for providing strategic leadership and counsel to senior B2B sales channel leaders in implementing the sales organization’s objectives that appropriately reflect the firm’s business goals.

Accountabilities

• Work closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure market/vertical success. Align reporting, training and incentive programs with these performance management priorities.
• Develop coverage models for market/verticals operating across multiple countries that optimize coverage with cost and deploy resources in the most efficient way, while delivering a superior customer experience.
• Responsible for devising the methodology for equitably assigning sales channel quotas and ensuring the firm’s financial objectives are optimally allocated to all sales channels and resources through the quota program
• Lead ongoing analysis and insights into business performance to support decision-making. Oversee the accurate and efficient distribution of sales reports, forecasts and other intelligence essential to the sales channel organization. Recommends revisions to existing reports and leads the development of new reporting tools as needed.
• Implement and oversee enabling technologies, including CRM. Monitors compliance within the required standards and work closely with sales channel leadership to optimize the effectiveness of the firm’s technology investments.
• Establish sales compensation program rules, policies and procedures. Ensures sufficient resources are assigned to adequately administer sales compensation programs. Works closely with Finance and Human Resources to establish rules, policies, and procedures associated with sales compensations.