Telephone Operator

The Telephone Operator is responsible for the professional handling of all incoming and outgoing calls on behalf of all branches.

The incumbent will provide frontline customer service support, address simple sales inquiries, generate basic quotations, and ensure that calls and messages are routed to the correct departments in a timely and effective manner. This role requires a high degree of organization, accuracy, and responsiveness, as it supports communication across multiple locations---

Key Responsibilities

Centralized Call Management (Multi-Branch Support)

· Operate the central telephone system for all company branches, ensuring all incoming calls are answered promptly and directed appropriately.

· Maintain a current and accurate contact directory for all departments and branch staff.

· Coordinate closely with personnel across branches to ensure timely message relay and issue resolution.

· Log high-priority calls or recurring issues for reporting to the HR Department.

Customer Service and Sales Support

· Respond to basic inquiries regarding products and services across all locations.

· Provide simple sales-related information, including pricing or availability based on approved guidelines.

· Prepare and issue basic quotations, forwarding more detailed or technical requests to the Sales Team.

· Document customer queries and feedback for follow-up.

Administrative and Communication Support

· Maintain records of call activity, messages taken, and customer interactions.

· Assist with customer follow-ups or call-backs as directed by the HR or Sales Department.

· Keep staff updated with internal communication notices relevant to all branches.

Co-ordination and Professionalism

· Liaise with branch representatives to ensure updates on hours of operation, staff availability, and other call-handling information are up to date.

· Serve as the primary voice of the company on the phone, maintaining a consistently courteous and professional tone.

· Anticipate caller needs and resolve routine matters without escalation where possible.

Other Duties

· Provide support for front desk or receptionist duties when required.

· Perform any other related duties as may be assigned by the HR Department.

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Qualifications and Experience

· Minimum of three (3) CXC/GCE subjects including English Language.

· At least one (1) year experience in a telephone operator, receptionist, or customer service role.

· Prior experience working in a multi-location environment or supporting sales functions is an asset.

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Required Skills and Competencies

· Excellent communication and professional telephone etiquette.

· Ability to manage a high volume of calls across multiple locations.

· Strong organizational and multitasking skills.

· Basic sales knowledge and ability to generate simple quotations accurately.

· Reliable, punctual, and able to handle confidential information with discretion.

· Proficient in Microsoft Office applications and familiar with telephone systems.

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Application Deadline: July 25, 2025