Software Quality Assurance Lead

The Software Quality Assurance Lead will oversee the operations of the software quality assurance function and collaborate to ensure delivery of high-quality solutions in alignment with business objectives.

The Jamaica National Group is one of Jamaica’s pre-eminent and most recognizable brands with almost 15 decades of delivering solutions for our members in Jamaica and overseas through several world leading entities providing a diverse mix of financial, technology, creative and fleet management services among others. We are 100 percent Jamaican owned with a member base of over 1 million persons worldwide and assets totalling $372B.

Our Group of Companies represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

THE OPPORTUNITY

The JN Group is seeking to recruit suitably qualified and experienced candidates to fill the position of Software Quality Assurance Lead. The incumbent role is to oversee the operations of the software quality assurance function and collaborate with technical and non-technical team members within JN Group and externally, to ensure delivery of high-quality solutions in alignment with business objectives.

KEY RESPONSIBILTIES

• Enforce, maintain and communicate software quality assurance policies, procedures, standards and guidelines.
  
• Establish, revise and monitor quality metrics.
  
• Produce regular software QA reports for the Manager of Software Quality or relevant stakeholder group(s).
  
• Inspire, motivate and manage a diverse team of local and international software quality assurance specialists, providing effective leadership and mentorship to QA team members, through support, open communication and training.
  
• Conduct regular performance reviews and individual development planning for team members, in addition to providing ongoing feedback.
  
• Supervise and track the execution of QA activities across the various IT initiatives within the JN Group.
  
• Reviewing deliverables and test artifacts, automated and manual tests, test results and issues resolution.
  
• Monitoring QA reviews on requirements, code and designs.
  
• Assist with QA test execution where required.
  
• Assign and delegate tasks to QA team members, providing clear instructions, deadlines, and expectations, to ensure efficient workflow and task completion.
  
• Combine efforts with the Test Automation Engineers and relevant stakeholders to plan, implement and maintain test automation across the JN Group.
  
• Engage with technical and business leads to plan, identify interdependencies, mitigate risks and clear roadblocks for current and future initiatives or changes.
  
• Conduct thorough investigation and analysis of issues that arise in production, user acceptance testing, or pilot phases.
  
• Participate in key project meetings and planning sessions for UAT, pilot and Production.
  
• Demo product or product increment to key stakeholders.
  
• Overall management of the test environments and test beds.
  
• Perform manual or automated deployments to the QA test environments, as needed.
  
• Oversee and manage vendor relationships and interactions.
  
• Coordinate, track and execute the selection, implementation and maintenance of test management, defect tracking and automation tools. Also, participate in the selection of other solutions to support the business’ objectives.
•  Execute resource planning and allocation to optimize resource utilization
  
• Coordinate and execute onboarding activities for new team members, including third parties, to ensure a smooth integration process.
  
• Stay updated on industry trends and best practices and promote their application among team members.
  
• Champion and promote the SDLC methodology adopted by the JN Group.
  
• Demonstrate passion for innovation, learning, emerging technologies, and creative problem- solving.
  
• Promote a culture of continuous improvement, innovation, integrity and accountability, while also fostering a collaborative team environment.
  

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree or equivalent in Computer Science, Management Information Systems or Information Technology.
  
• Minimum of five (5) years’ proven experience as a Senior QA Analyst, or Quality Assurance Test Lead.
  
• Experience in the financial sector would be advantageous.
  

SKILLS AND ATTRIBUTES·    

• Proficiency in test planning and management, defect tracking and test automation.
  
• Strong leadership and team management abilities.
  
• Strong critical-thinking, conflict resolution and organization skills.
  
• Excellent verbal and written communication skills.
  
• Demonstrated expertise in Business Analyses, technical design and software development.
  
• Experience with Agile methodologies.
  
• ISTQB Certified Tester - Foundation Level certification.
  
• Training and/or certification(s) in the following areas would be advantageous: DevOps, Agile methodologies, test automation, programming, innovation and leadership, as well as banking and finance. 
  

CLOSING DATE FOR APPLICATIONS: July 23, 2025