SENIOR ROOM DIVISION GENERAL MANAGER ASSISTANT
Excellence Oyster Bay
- Trelawny
- Negotiable
- Not disclosed
- Updated 02/12/2025
- Recruitment Manager
The Senior Assistant General Manager of Rooms supports the General Manager in overseeing the daily operations and strategic planning of the Rooms Division, including Front Office, Housekeeping, Guest Services, Reservations, and other related departments.
Experience
Bachelor’s degree in Hospitality Management or related field (preferred).
5–7+ years of experience in Rooms Division leadership roles.
Strong knowledge of Front Office, Housekeeping, and Guest Service operations.
Excellent communication, leadership, and problem-solving skills.
Ability to manage budgets, analyze performance metrics, and drive service excellence.
Proficiency in PMS systems and relevant hotel technology platforms.
Spanish 50%
Operational Leadership
Oversee daily Rooms Division operations to ensure smooth, efficient, and guest-focused service.
Support departmental managers in Front Office, Housekeeping, Laundry, Concierge, and Guest Services.
Monitor service standards and ensure consistent compliance with hotel and brand policies.
Guest Experience & Service Quality
Ensure the highest level of guest satisfaction by maintaining service excellence across all touchpoints.
Address guest concerns and resolve complex service issues.
Implement guest-feedback programs and lead service-improvement initiatives.
Financial & Administrative Management
Assist in preparing and managing the Rooms Division budget, forecasts, and financial reports.
Review labor costs, productivity levels, and departmental expenses to optimize efficiency.
Support revenue management strategies to maximize room profitability.
Team Leadership & Development
Recruit, train, and develop department managers and supervisory staff.
Provide leadership, coaching, and performance evaluations.
Foster a positive, motivating, and service-oriented work culture.
Quality Assurance & Compliance
Ensure compliance with safety, cleanliness, and hygiene standards.
Oversee implementation of brand standards, operating procedures, and quality audits.
Drive continuous improvement in operational processes.
Coordination & Communication
Collaborate with other hotel departments to support overall operational goals.
Act as the Rooms Division leader during the Director’s absence.
Represent the Rooms Division in executive meetings when required.
