Operations Manager

Operations Manager

Company: R&R Forklift Repairs &Services Ltd

Job Type: Full-time

Job Summary:

The Operations Manager will oversee the daily operations of our forklift company, ensuring efficient processes, high-quality service, and optimal resource allocation. This role involves managing staff, improving operational systems, and collaborating with other departments and directors to enhance overall performance.

Key Responsibilities:

• Operational Oversight:
  Manage all aspects of operations, including production, logistics, and customer service, to ensure smooth and efficient workflows.
• Team Leadership:
  Supervise, train, and develop operational staff, fostering a culture of teamwork, accountability, and continuous improvement.
• Process Improvement:
  Identify and implement process improvements to enhance efficiency, reduce costs, and improve service delivery.
• Inventory Management:
  Oversee inventory control, ensuring that stock levels are maintained and that materials are procured in a timely manner.
• Quality Assurance:
  Establish and monitor quality control processes to ensure that all products and services meet company and industry standards.
• Budget Management:
  Assist in the development and management of the operational budget, tracking expenditures and ensuring adherence to financial goals.
• Safety Compliance:
  Ensure compliance with safety regulations and industry standards, promoting a safe working environment for all employees.
• Customer Relations:
  Collaborate with the sales and customer service teams to address customer inquiries, resolve issues, and enhance customer satisfaction.
• Reporting and Analysis:
  Prepare and present operational reports, analyzing performance metrics and making data-driven recommendations for improvement.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
• 2-5 + years of experience in operations management
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in Microsoft Office Suite and any accounting software is a plus .
• Knowledge of heavy duty  machinery or forklift operations and safety regulations is a plus, but not limited .
• Strong communication and interpersonal skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment.