NICE Global

Nice is a leading provider of inbound driven customer support, IT, and Quality Assurance solutions. With over 30 years of combined experience, NICE consists of an all-star team dedicated to ensuring that we retain, train and deploy the highest talent possible when it comes to dealing with end consumers. This ensures the highest level of support across any of our services.

NICE delivers high quality outsourced contact center services. We specialize in providing technical support for complex PC related issues. Use an extensive experience of 15 years in selling and servicing its own proprietary Security, PC optimization and PC utilization software. We at NICE provide world class technical support across a broad range of consumer electronics, including resolution of software and network issues.

Employee Culture

Our culture is built upon the principles of integrity, honesty, trust and respect, viewing employees as individuals rather than numbers within a system. Our motto is “Making a Difference” and we strive to achieve this goal for our clients as well as our employees. Some of the ways in which we are able to achieve this culture include: Coaching: Weekly 1-on-1s between agent and Supervisor to discuss all aspects of the agent’s performance

On-going Knowledge Management: In addition to memos, desk-drops and team meetings, we have an Internal Knowledge Base/Intranet which houses vast information easily accessible by all employees.

Employee Benefits: Focused on improving our employees well-being.

• Paid Training
• Free Lunch/beverages
• Night Shift Differential
• Weekly and Monthly Incentives
• Free round-trip Transportation from downtown
• Health insurance coverage (after 90 days)
• Employee referral bonus program
• Paid Microsoft Certified testing (after 90 days)
• Free Wi-Fi