Mobile Sales & Service Technician

Mobile Battery Technician responsible for installing, testing, and maintaining batteries while ensuring excellent customer service. Conducts system checks, supports warranty processing, and manages inventory support tasks.

Job Summary

We are seeking a hands-on Battery Technician to install, test, and maintain automotive batteries while delivering excellent customer service. The role supports sales, warranty processing, and inventory handling to ensure efficient daily operations.

Key Responsibilities

• Install, test, and replace automotive batteries.
• Conduct checks on batteries, trays, clamps, cables, alternator, and regulator output.
• Accurately complete and explain warranty forms and procedures to customers.
• All sales must be reconciled at the end of each day with Branch Cashier.
• Provide product guidance on batteries, tyres, oils, and lubricants.
• Recommend suitable products based on customer needs.
• Escalate technical issues or difficult customer situations to Supervisor/Manager.
• Ensure proper placement of scrap batteries in designated areas.
• Assist with loading, offloading, and movement of goods to stockroom.
• Support showroom restocking and maintain clean, organized displays.
• Maintain a clean, safe, and professional work environment and appearance.
• Participate in stock counts and tool accountability checks.
• Ensure accurate coding and recording of incoming and outgoing merchandise.
• Communicate operational issues and updates effectively.
• Perform other duties as assigned.

Requirements

• Valid Class 1 Driver's Licence (Motorcycle) with licence being held for a minimum of one (1) year
• Clean driving record with the ability to safely operate a motorcycle in varying traffic and weather conditions
• Ability to use mobile point-of-sale (POS) devices and complete service documentation accurately
• Experience in automotive, mechanical, or battery-related work is an asset.
• Basic knowledge of vehicle electrical systems.
• Strong customer service and communication skills.
• Ability to perform physical tasks (lifting batteries, standing for long periods).
• Attention to detail and accuracy in documentation.
• Team-oriented with a willingness to learn.