Learning Systems & Operations Coordinator (JESS)

The ideal candidate thrives on performing multiple discrete recurring projects, while closely monitoring their task list and learning about many different areas of the business.

Learning Systems & Operations Coordinator
Job Level: Officer                                                                                      


OVERVIEW:
KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back-office support to its member firm KPMG United States (“the Client”). 


JOB SUMMARY: 
The KJESS Client Learning Portal Officer will be contracted to support the Client Learning Portal (CLP) which is an KPMG offering that delivers digital learning content to clients. The CLP is operated by the Strategic Events Leveraging Learning (SELL) team, known in the marketplace as KPMG Executive Education (Exec Ed). In this role, under the supervision of the CLP Manager, you will complete various recurring and ad-hoc tasks related to the engagement and administration of Client Learning Portals and the underlying digital self-study courses included. The ideal candidate thrives on performing multiple discrete recurring projects, while closely monitoring their task list and learning about many different areas of the business.


JOB RESPONSIBILITIES
CLP Sales

• Support CLP team by handling general administration of SharePoint records, including creating new records and updating existing records on the CLP Tracking List.
• ​Monitor CLP Intake form submissions.
• ​Draft client contract emails.
• ​Assist with miscellaneous projects as needed, including ongoing course catalog updates.
• ​Participate in the development of engagement-related templates, portal set-up support, and internal/external communications related to the CLP offering. 
• ​Coordinate with CLP Manager to maintain relationships with current CLP clients and engagement teams, including developing and delivering communications to CLP buyers and client contacts.
• ​Coordinate with learning management system (LMS) administrators to address client-related requests, such as creating new portals, updating existing portals, pulling reports, and adding/removing users. 
• ​Assist with other client learning & development-related projects and tasks as needed. 
  

Miscellaneous

• Build and maintain relationships with colleagues to gain an understanding of business needs and required results and to meet the objectives of assigned tasks.
• Exhibit an awareness of risk and independence requirements related to the business offering and seek to initiate ideas for improving overall client service. 
• ​Collaborate with other department members and exhibit an “Everyone Plays” mentality when it comes to teamwork and to ensure that communication between teams is clear and consistent.

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EDUCATION/EXPERIENCE

• Bachelor’s degree from an accredited college/university
• ​Minimum 1-2 years progressive work experience, preferably in a large corporate environment or professional services firm
• ​Possess a keen attention to detail and personal time management capabilities
• ​Strong written and verbal communication skills
• ​Self-starter; team player with a positive attitude
• ​Proficient in Excel and other Microsoft Office tools (i.e., Teams, SharePoint, Word, PowerPoint, OneNote)
• ​Sales support or customer service experience is a plus
• ​Experience with LMS administration (ideally Cornerstone OnDemand) is preferred, but not required
• ​Awareness of accounting/finance and/or learning and development (L&D) industries is a plus 
• ​Experience working with technology, and a desire to develop new technical capabilities
  

COMPETENCIES


Business Competencies
Project Management:

• Completes assigned tasks on time and proactively provides status updates
• ​Demonstrates strong attention to detail on deliverables (effectively error-checks own work)
• ​Takes ownership and responsibility for completing assigned tasks with limited supervision
  

​Communication:

• Conveys an understanding of the topic or subject matter of his/her work
• ​Exhibits strong note-taking skills: able to summarize clearly and concisely
• ​Listens actively and responds to the input of others
  

​Critical Thinking:

• Differentiates relationships between the various parts of a problem or situation
• ​Identifies potential issues and risks while performing work tasks
  

Knowledge Management:

• Leverages knowledge to adjust and adapt as assignments evolve and change
• ​Uses KPMG research tools and seeks to leverage Firm-wide intellectual capital
  

Leadership Competencies
Drive Quality  

• Commits to delivery and maintenance of high-quality work on a timely basis
• ​Focuses on continuous improvement to uphold high standards of quality work 
• ​Maintains high standards of work even during difficult situations
• ​Strives to be flexible and agile to help improve service delivery
  

​Apply a Strategic Perspective:

• Asks questions to better understand the bigger picture 
• ​Takes action to avoid an approaching problem that may impact future service delivery
  

​Build Collaborative Relationships:

• Adapts communication style to various audiences
• ​Demonstrates respect and consideration when collaborating with others 
• ​Uses collaboration tools effectively to enhance daily interactions
  

​Take Opportunities to Learn and Adapt  

• Consistently looks for ways to improve oneself and acts on it
• ​Demonstrates perseverance when faced with uncertainty or ambiguity
• ​Receptive to feedback from all levels and modifies behavior as a result
  
  

SPECIAL CONDITIONS

• JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs
• ​You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.
• ​Expected to work in a fast-paced team environment.
• ​Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• ​May be required to work extended hours periodically or on public holidays.

Please click here to view Job Description and APPLY for the role.

We thank all interested applicants however, only shortlisted candidates will be contacted.


Learn more about K-JESS here: K-JESS Homepage


© 2026 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.