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ICT Support Technician
Canopy Insurance Ltd.
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 17/03/2023
- HR
Under the guidance of the IT Manager, the ICT Support Technician will work closely with the IT Officer to support all IT-related initiatives.
MAIN DUTIES AND RESPONSIBILITIES INCLUDE:
- Assign and setup company devices for all new and existing employees.
- Conduct preventative maintenance through routine diagnostic and periodic assessment of IT equipment.
- Install, configure and test IT applications, equipment and peripherals.
- Perform routine servicing of equipment.
- Liaise with vendors in order to purchase, setup and test equipment.
- Maintain IT inventory database.
- Participate in all disaster preparedness/business continuity intitiaves.
- Liaise with Group IT as and when required for issue resolution.
- Perform routine checks on company IVR system.
- Liaise with support from third party administrators as and when required.
MINIMUM QUALIFICATION & EXPERIENCE REQUIRED
- Diploma in Computer Studies or equivalent
- Certificate in PC repairs
- At least 1 year experience in a similar capacity
- Knowledge of software support, hardware support and maintenance
- Knowledge of networking
SPECIFIC KNOWLEDGE REQUIRED
- Adept in the use of Microsoft Office Suite (with emphasis on Microsoft Word and Excel).
- Working knowledge of Google Workspace/Google Docs
SPECIFIC SKILLS OR COMPETENCIES REQUIRED
- Excellent communications skills
- Excellent interpersonal skills
- Meticulous, diligent and organized
- Ability to work under pressure
- High level of professionalism and confidentiality
- Strong analytical & problem-solving skills
- Excellent time management skills
While we thank you for all applications of interest, please note that only shortlisted candidates will be contacted.
Ref: ICT Support Technician
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