Customer Service Representative (Work on Campus)

Assist all customers through inbound calls, emails and/or chats. Communicate a variety of information to the customer. Be an active listener and help resolve customer inquiries Provide a meaningful and positive experience with every customer interaction.

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of America’s Best Large Employers for 2022, and a Top Employer for New Grads.

About the Job

We are currently hiring Work from Site Customer Service Representatives!

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our Work from Site Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance and positivity will set you up for success!

Working as a Work from Site Customer Service Representative, We Offer:

• Annual merit pay increase
• Excellent advancement opportunities
• Friendly work environment
• Exciting engagement activities
• Industry leading Health Insurance 
• Lunch subsidy 
• Pay for unused sick days
• Free transportation 
• Onsite monthly Bonus 
• Work in our new beautiful and state-of-the-art campus. 
• Employee Referral program

As a Work from Site Customer Service Representative, You Will:

• Assist all customers through inbound calls, emails and/or chats
• Communicate a variety of information to the customer
• Be an active listener and help resolve customer inquiries
• Provide a meaningful and positive experience with every customer interaction

As a Work from Site Customer Service Representative, You Have:

• The ability to work on site at our amazing campus!
• You’re consistently ready to work and on time as scheduled
• You have 1 year of customer service experience
• You’re coachable and open to feedback
• You’re personable with strong conversation etiquette
• You’re a computer pro, comfortable with multiple applications
• You’re a great communicator, both verbal and written
• You like to win and consistently perform

Availability: Must be available to work any 8-hour shift within 24 hours / 7 days per week.

Job Type: Full-time

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.