Dispatch Coordinator (Project)

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Dispatch Coordinator (6-month Contract)

Primary objective of the job:

The Dispatch Coordinator will be responsible for coordinating, administrating and reporting on the successful installation of services to Digicel business clients. The key interfaces for the role will be members of the project team as well as third party contractors.

This position is a 6-month contract (in the first instance) with the potential of a month to month renewal. 

Main Duties and Responsibilities:

• Schedule/reschedule installation jobs and associated resources on a daily basis.
• Perform desktop quality compliance checks on installations completed daily
• Investigate and resolve issues related to all jobs that may be at risk of not being completed on the assigned date and times.
• Maintain visibility on all rostered jobs and track to completion.
• Support daily operations call to plan schedule of installations for the upcoming day/week.
• Support with resolving infield issues encountered by infield technicians or advise of proper procedure to resolve issues encountered.
• Provide support to internal departments including, B2B, Finance, Support, Network Operations & PMO.
• Produce productivity reports on daily performance of field teams.
• Support the maintenance of strong effective relationships with Digicel’s contracting partners
• Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Academic Qualifications and Experience Required:

• 5 CXC passes including Mathematics and English.
• Computer Literate with proficiency in the use of Microsoft Office:

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook

• Two years’ experience working in a related role.

• Experience working with Microsoft Power Bi and Microsoft Power Apps will be considered an asset.
• Knowledge of FTTx networks as well as tools and equipment used in its installation will be considered an asset.
• Ability to read and develop schedules based on demographics, time and priority
• Excellent telephone etiquette and ability to work and learn in a fast paced, dynamic environment.
• Work well both independently and as a team player, prioritize the execution of projects and meet deadlines whilst working in a demanding environment

Functional Skills:

• Ability to read, analyze, and generate reports required
• Ability to respond to common inquiries or complaints from internal and external customers, or members of the business community 
• Ability to effectively present information to management, public groups
• Ability to define problems, collect data, establish facts, and draw valid conclusions.