Line Cook/ Customer Service Representative

Line Cook/ Customer Service Representative

Line Cook/ Customer Service Representative

Line Cook/ CSR must be focused on Sanitation, Organisation and Preparation of Meals to ensure a high quality and consistency. Whilst providing quality service to all customers and demonstrating commitment to improvement of service.

KEY RESPONSIBILITIES

CSR/ Administration

• Engage with customers in a friendly and efficient manner
• Take food and drink orders from customers accurately and with a positive attitude
• Knowledge of the menu, with the ability to make suggestions, recommendations and up sell menu items
• Ensure that common areas and washrooms are kept clean at the beginning and end of your shift.
• Manage the register, including all credit card and cash operations. Ensure drawer is balanced in opening and closing of shift

 Technical/ Production

• Set up and maintain a clean workstation area, ensuring that the kitchen, all food prep areas; equipment and all food storage areas meet restaurant cleaning standards
• Comply with applicable sanitary, health, and personal hygiene standards
• Ensure quality and freshness of ingredients and products, Exercise FI and FO at all times
• Prepare ingredients then cook and assemble dishes as indicated by recipes, utilizing our serving portion sizes, and ensuring uniform presentation
• Ensure that all dishes are prepared in a timely manner by restocking ingredients at workstation and meeting prep times to ensure organized and sanitary workflow.
• Work with team to do portion preparation work when needed
• Ensure all food items are cooked to required doneness/temperature, chilled/frozen to predetermined temperature within its predetermined time.
• Daily and weekly inspection of supplies, equipment and work areas for cleanliness and functionality.

Communication/ Attitude/ Teamwork

• Positive attitude and excellent communication skills
• Efficiently handle duties under pressure with minimal supervision. Display a positive attitude towards work. Foster a climate of cooperation and respect between co-workers.
• Effective in working with others to achieve team goals and to ensure service standards are maintained. Be a valued team player by taking measures to assist your team members.
• Communicate to Manger/ Supervisor on shift should stock levels need replenishing or does not meet quality standards
• Communicate to Manager/ Supervisor on shift should any equipment need maintenance
• Adhere to Company Rules & Regulations.

Qualifications & Experience

• Resume and proven working experience with at least eight (8) years working experience in the field
• Excellent knowledge of in food prep and customer service
• Computer literacy
• Knowledge of a second language is a plus
• Relevant training certificate