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Senior Claims Associate
General Accident Insurance Company
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 21/11/2022
- HR Manager
KEY RESULT AREAS: •Negotiate settlement of non-motor claims •Review policies to verify cover •Customers are broadly satisfied with the service delivered by GA •Meeting Departmental objectives •High degree of accuracy
DIRECT RESPONSIBILITY FOR:
- Negotiate settlement of non-motor claims
- Review claim forms and policies to verify coverage
- Appoint Adjusters and follow up for reports
- Communicate with brokers/clients for outstanding documentation
- Review Adjusters reports, provide feedback to service providers, clients, brokers and co-insurers
- Discuss and refer complex claims to claims supervisor
- Notify and submit claim to Reinsurers
- Review claims periodically to ensure adequacy of reserves and participate in the claims review process
- Prepare settlement and payments for clients/service providers
- Being alert to irregular practices for fraud and money laundering
- Work Closely with the Underwriting team, providing feedback on risks improvements and moral hazards etc
- Assist in resolving customer’s complaints in a timely manner
- Ensuring accuracy of assigned claim files by thoroughly reviewing the data
- Ensure timely updates to clients, provision of good customer service
- Ensure adequacy of Reserves
- Prepare Claims Experiences for brokers/Internal Underwriters
- Any other duty assigned by the Claims Manager/Supervisor
QUALIFICATIONS/SKILLS/COMPETENCIES:
- An undergraduate degree from a recognized tertiary institution and/or Insurance Diploma
- Three (3) years’ experience working with an insurance company, financial institution or broker
- Good inter-personal skills, ability to deal with the public,ability to negotiate a positive outcome for both company and client
- Above average IT familiarity and aptitude
- Ability to function under pressure, able to multi-task
- Attention to detail
- Strong oral and written skills
- Excellent communications skills (all levels of Staff) -both orally and written
Ref: Senior Claims Associate
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General Accident Insurance Company
- 58 Half Way Tree Road, Kingston 10, Jamaica