Manager - eCommerce & Commercial Products

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=57321&company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Cards & Payments team in the capacity of:

Manager – eCommerce & Commercial Products

 Manage portfolio development, the implementation and monitoring of appropriate short- and long-term strategies aimed at growing Sagicor’s Payment Gateway client base and position in the market.

Have responsibilities for the growth and efficient administration of the client portfolio to gain market share and ultimate profitability of both Business to Consumer (B2C) and Business to Business (B2B) ecosystems.

Manage the eCommerce unit from the business perspective which involves the achievement of all quantitative and qualitative measures set out for the business.

Support sales related activities for products provided by the Cards & Payments Department.

Location: Kingston

As a Manager – eCommerce & Commercial Products, you will:

• Create initiatives to aid the achievement of volume targets for eCommerce. Expenditure should be carefully monitored and maintained within approved budget.
• Participate with other Team Leads in the development of strategies for client retention, and engagement.
• Work with Group marketing to ensure product awareness, and client communication is clear, effective and timely.
• Have direct responsibility for driving Marketing initiatives aimed at ensuring proper client notifications, and awareness of product features and changes.
• Manage client experience for eCommerce data base.
• Work with other sales teams across the Group to co-ordinate sales and cross-selling eCommerce efforts.
• Develop and manage sales initiatives in conjunction with the Loyalty, Consumer, and Commercial Managers to increase sales.
• Manage all Direct Mailing campaigns and ensure proper development and execution.
• Provide supervisory oversight to Client Support team for existing clients.
• Provide timely reports based on agreed upon KPI’s and ensure proper reporting to unit heads.
• Work with Loyalty, Consumer, and Commercial Managers to acquire/ develop relevant market matrices for new products and initiatives.
• Provide Assistance with Projects Relating to Payment Products & related initiatives.
• Perform other related duties assigned from time to time.

What do you need?

• Bachelor’s Degree in Management, Business Administration, Banking, or related discipline from a recognized tertiary institution.
• At least six (6) years overall working experience in Banking including extensive experience in sales & customer service.
• At least three (3) years’ working experience at the supervisory/ managerial level.
• Strong sales or selling techniques for institutional/ commercial sales.
• Strong client retention and relationship management abilities.
• Strong selling, negotiating, and marketing skills.

• Good Planning and organizing skills.
• Strategic thinking and effective decision-making/ problem solving skills.
• Effective at client relationship management, leadership, team building and motivational skills.
• Analytical and resourceful.
• Good presentation/negotiation skills.
• Business acumen and strong relationship management skills.
• Ability to produce timely, concise useful reports for use by senior management.
• Must have a working understanding of the use of technology as it relates to the use of the internet, mobile phones and phone applications, and credit cards.
• Knowledge of the Banking Industry’s on-boarding process and procedures, inclusive of the Proceeds of Crime Act (POCA)

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than September 9, 2022.

While we appreciate all applications, only shortlisted candidates will be contacted.