Inbound Sales Specialists

Inbound Sales Specialists

Job Title:                  Inbound Sales Specialists

                                 (Supports all inbound departments to include Customer Care/IBW/IBM/

                                  Websupport/Chat)

Report to:                 Operations Supervisor

Location:                  Montego Bay – Jamaica

Contract Type: 20 Contract Positions

Job Description:

At National Pen, we are looking for Inbound Sales Specialists who are motivated, enthusiastic, and sales oriented self-starters. We are passionate about people and performance excellence and put our customers at the center of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience.

Your role will involve:

• Collect and process web, phone, email, and chat sales orders and support needs  
• Assist Customer Care with incoming overflow calls when necessary.
• If needed, contact the customer to follow up on any order or service related issue
• Interface with other departments and management to resolve issues
• Track and report backlog to management as/when specified
• Flexibility to work any 8.5 hour shift including weekends and holidays
• Ability to work simultaneously with multiple customers via Chat where/when needed
• Receive Incoming calls and assist with customers queries
• Place outgoing calls as needed
• Any other duties as assigned by management
• Support the business with any and all related issues of the entire inbound department as requested by management.
• Supports all inbound departments to include Customer Care/IBW/IBM/Websupport/Chat as per business needs to include peak season and otherwise as requested by the business.

 In return, you will bring:

• High school diploma or
• 4 High School passes (to include English Language and a Math related subject)
• Familiarization with computer applications such as MS Office suite
• Be able to type 40 wpm (minimum)
• Sales/Contact Center experience is a plus
• Highly motivated to achieve your earning potential.
• Ability to communicate effective using various mediums
• High caliber of execution against targets and tasks

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual will be measured and evaluated weekly on the following criteria: sales revenue, quality, productivity, accuracy and backlog. One must contribute to building a positive team spirit by supporting all efforts to be successful. Good attendance will be required. The requirements listed are representative of the knowledge, skill, and/or ability required.

ADDITIONAL RESPONSIBILITIES: Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition.  Report any problems or difficulties to the leadership group.  Assist others/perform other duties when time permits or when so instructed.