CUSTOMER SERVICE AGENT (Call Center)

CUSTOMER SERVICE AGENT (Full-Time Remote)

ONLINE CUSTOMER SERVICE AGENT(CALL CENTER)

Remote  (FULL TIME) Job Overview

We have over 13 years in the Insurance market in Canada & USA and we are looking for Customer Service Agents  to provide administrative support to our team while working remotely. 

You will perform various administrative tasks, including answering calls, scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.

Duties and Responsibilities :

• Process inbound and outbound call traffic to qualify leads and make live transfers

• Qualify prospects

• Resolve client queries

• Prepare customer spreadsheets and keep online records

Requirements:

• CPU: AMD/i5 or higher with min 8gb RAM
  min Win 10/min macOS High Sierra

• Ability to work 8-hour shifts 5d/week in EST. 10-6pm EST mostly.

• Great command of the English Language

• Ability to handle objections, utilize persuasive skills - easy with small talks

• Ability to thrive in fast pace virtual platform

• Profound work ethics

• Willingness to learn and grow 

Onboarding Process:

1.Audition 

2.Interview

3.Hardware checkup

4.Training sessions 2h/day/1 week

5.Onboarding

Compensation and Benefits

USD $500 basic salary + up to USD $1000 bonus/month

We thank all interested persons however only qualified candidates will be contacted.