Collection Officer

Our client in the Financial sector is seeking to hire a Collections Officer.

Our client in the Financial sector is seeking to hire a Collections Officer.

Job Summary

Primarily responsible for ensuring that delinquent loans are brought up to date. Identifying the root cause of the delinquency and applying corrective measures to rehabilitate the accounts, ensuring that accounts do not migrate to the various categories.

Job Duties

1. Follow-up of delinquent accounts
2.To provide weekly status reports on assigned accounts to Supervisor / Manager
3. Contact clients with ACH rejects.
4. Customer information and queries
5. Ensure all relevant arrears letter series are dispatched in a timely basis, as per Collections Policy Manual
6. Handling Settlement of Insurance Claims pertaining to Portfolio assigned
7. Effect refunds to client
8. Prepare AVO’s a) to settle closed a/c. b) To transfer funds
c) Adjust balances
9. Prepare Statements and Letters at client’s requests.
10. Reconcile customer’s accounts & solve queries
11. Handle incoming calls from clients
12. Sundry duties assigned.

Job Requirements

Bachelor’s Degree in a business related field.

Three years working experience of which at least two should be in the field of Collections. Or equivalent combination of qualification and experience