Logistics & Distribution Supervisor - Collections

Direct customer returns efficiently and accurately to the relevant destination points in accordance with Unicomer Group policies, guidelines and standard operating procedures (SOPs)

POSITION: LOGISTICS AND DISTRIBUTION SUPERVISOR - COLLECTIONS

REPORTS TO: LOGISTICS AND DISTRIBUTION MANAGER –

INBOUND

SUPERVISION GIVEN TO: DISPATCHERS, MACHINE OPERATORS AND WAREHOUSE

ATTENDANTS

PURPOSE: Direct customer returns efficiently and accurately to the relevant destination points in accordance with Unicomer Group policies, guidelines and standard operating procedures (SOPs)

PRINCIPAL ACCOUNTABILITIES:

• Supervise the performance of staff to ensure that departmental goals are met; engages in staff training, discipline and motivation
• Oversee the opening and closing/ securing of bays daily to mitigate the risk of stock loss
• Supervise the receipt, recording and evaluation of customer returns and failed deliveries to mitigate the risk of stock loss
• Catalogue and dispatch returned products and failed deliveries in accordance with the SOPs to meet customer service standards and to purge the inventory of obsolescence and damage
• Report on returned items and failed deliveries using the appropriate reporting mechanism for cost management and tracking
• Report on damaged stock awaiting service to ensure customer satisfaction and that the inventory is purged of damage
• Conduct aisle maintenance within required timeframe to maintain health and safety standards and report on product availability
• Performs any other duties that may be assigned to you by your management line to ensure effective operation of the department

JOB SPECIFICATION:

QUALIFICATIONS / EDUCATION AND EXPERIENCE:

• Diploma in Management or any related field
• Five (5) GCE/CXC/CSEC Ordinary Level passes including Mathematics and Language
• Proficient in Microsoft Office
• Two (2) years’ experience in warehouse environment

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent written and oral communication skills
• Knowledge of payroll systems and processes
• Team leading and decision-making skills.
• Ability to manage talent and develop others.
• Must be organized, self-confident/motivated, goal-oriented, customer service focused, persistent and committed, and able to cope well in stress-related environments
• Honesty and integrity
• Reliable, trustworthy and a good team player
• Knowledge of Occupational Health and Safety would be an asset
• Ability to work long hours