Telesales Agent

Company description:

Digicel Group Limited

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Job Title: Telesales Agent

Primary objective of the job: 

 The Telesales Agent is responsible for frontline representation of Digicel products and services primarily to the Consumer base. This includes up selling and cross selling to our existing base, generation of new business opportunities to achieve set target.

Main Duties and Responsibilities:

• Continuously seek and capitalize on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
• Understand Digicel’s products/services being sold and how it may differ from similar products or services sold by competitors.
• The ability to recommend to existing and new customers the product that best fits both his/her needs and budget.
• Communicate effectively how the recommended product will help/satisfy the customer’s needs.
• Conduct Upsell campaigns based on specific projects.
• Perform outbound calling to potential customers who may have shown an interest, or requested information regarding a product/offer or who may have requested information.
• The ability to handle inbound and/or outbound calls dependent on the specific project.
• Assist with customers’ requests for direct contact resigns and query assistance.
• Communicate clearly and effectively with customers.
• Manage the duration of all calls, recognize and manage assertive customer calls
• Ensure the timely and accurate update of all sales-related reporting databases, mechanisms and reporting tools as required.
• Attend and actively participate in all products and services training, utilize the acquired skills and product knowledge to enhance customer service delivery and make recommendations for improvement.
• Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
• Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.

Academic Qualifications and Experience Required:

• Five (5) CXC passes inclusive of Mathematics and English
• 1-2 years relevant work experience in Call Centre.
• Experience in sales is preferred.
• Experience in and with the mobile telecommunications sector would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.

Functional Skills:

• Strong Task & Team orientation
• Excellent verbal and written communication skills
• Excellent Interpersonal skills