New & Exciting Newspaper Department (Montego Bay) IMMEDIATE HIRE

We are seeking experienced customer centered advocates who are able to Work-on-site. Should also possess the ability to educate our customers on their subscriptions, billing and delivery with exceptional customer service.

The Concentrix family is growing, and we want YOU to be part of our new campaign

All CNX team members benefit from:

• Competitive salary
• Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Chill room with modern games & lounge area to relax
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Your responsibilities will be but not limited to:

• Managing large amounts of incoming calls/chats in a friendly and helpful manner.
• Responding to inquiries from customers about their newspaper subscriptions, bills, cancellations, delivery query, subscription changes etc.
• Assist customers with their inquiries on future subscriptions or anything on the account’s services
• Up-selling, when appropriate, by informing customers of additional services
• Identifying and assessing customers’ needs to achieve satisfaction
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required..

We require that you have:

• Customer service related HEART Level-II Certificate or minimum of four (3) CXC/GCE subjects, including English Language and a numerical subject.
• City and Guilds Mathematics and English accepted
• Minimum 6months - 1-year experience in customer service. Experience in the BPO industry would be an asset
• Excellent verbal and written communication skills
• Must be at least 18 years old
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 26wpm with a 90% accuracy
• Ability to work a flexible schedule including day and/or evening hours
• Reliable internet speed of at least 15 Mbps upload speed and 5 Mbps download speed
• A quiet and private work environment free from distractions if required to WAH

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For enquires, call a recruiter today at 876-564-5426/876-417-8416...

WHY CONCENTRIX??

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different.