Customer Service Advisor (Montego Bay- Fulltime)

Do you deliver quality customer service while providing the ultimate satisfaction to your customers? Then, we want YOU!!

 Don't Miss This Exciting Opportunity! Get Hired Today!

The Concentrix family is growing, and we want YOU to be part of our new campaign...

WHY CONCENTRIX??

 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations..

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..

Job Summary:

Concentrix is seeking an experienced Customer Service Advisor to provide customer with the best service and ensure customer satisfaction...

Responsible for solving customer queries and educating customers on products and services. Ensure the highest level of service is provided to our customers giving exceptional customer service and resolving customer issues/queries in efforts to meet and exceed client expectations..

You’d be managing:

• Managing high call volume.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing accurate, valid and complete information by using the right methods/tools.
• Handling customer complaints, provide appropriate solutions and alternatives.
• Following-up to ensure resolution.
• Keeping records of customer interactions.
• Following communication procedures, guidelines and policies.
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service
• City and Guilds Mathematics and English accepted.
  
• Minimum 1-year experience in the BPO industry 
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Attention to detail
• MUST have %100 schedule flexibity
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 30 wpm with 90% accuracy
• Ability to work a flexible shift

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