Work From Home - Customer Service

Update customer information based on interaction. Provide quality service to clients through knowledge of products and services. Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems.

All Applicants MUST Reside in the following location (St.James, Hanover, Westmoreland and Trelawny to be considered)

Please whatsapp us with your full name along with a screenshot of your internet upload and downlod speed.

Requirements:

• Must have 4 CXC subjects including English, if you have no subject you must have a minimum of 1 year BPO customer service experience.
• Must have a minimum of 6 months Customer Service Experience/Reservations experience.
• Should be able to use two systems at once.
• Flexible to work any assigned Shift including weekends and public holidays.
• Must have experience in BPO sector.
• Ability to type 25+ wpm and enter data accurately
• Reliable Internet Speed: Upload 5mbps, download 25mbps
• General American Culture
• Customer Service training(Prior experience or Skill Certification)
• Soft Skills and Positive Language Positioning.

Skill:
Agent should be able to:

• Handle escalated issues and deescalate customers.
• Resolve issues and provide solutions in the shortest possible time frame.
• Answers the telephone with a polite and courteous manner.
• Maintain work standards operating procedures by being compliant with all company policies and procedures.
• Respond to all customer inquiries using multiple channels.
• Superb interpersonal skills, including the ability to listen, and build rapport with prospective clients.
• Great negotiation skills.
• Must be very persuasive and confident.
• Good analytical and research skills.
• Strong oral, and written communication skills.
• Update customer information based on call interaction
• Provide quality service to clients through knowledge of products and services

Attitude:
Agent should:

• Display a calm demeanor when handling guest issues or complaints.
• Demonstrate flexibility regarding schedule shift and offline activities.
• Convey a positive and empathic tone when dealing handling calls.
• Be adaptable to changes in policies and guidelines
• Be receptive to feedback and adopt the skills provided by Trainer or Leaders.

Here is a look at Etech Jamaica:

• Employee Referral Program
• Health and Life Insurance Benefit
• Free Shuttle Service for late shifts
• Leadership Program
• Paid Training
• Career Advancement Program
• Bonuses and incentives based on campaign
• Monthly Rewards and Recognition and Birthday Club
• Opportunity to participate in Monthly Give Back Initiatives for the Community

****Applicants must be at least 18years of age, valid Government ID, TRN, NIS****