Call Center Operations Manager- Work From Home (All Parishes)

Influx is a fast-growing startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands.

Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction

Job Description

This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world.

What We’re Looking for

• Success story in managing 15+ people, preferably in the service industry
• Prior experience managing a complex team containing various roles
• Prior experience working in a B2B environment
• Takes initiative and performs autonomously
• Ability to form effective plans and roadmaps
• A team player, able to work with various stakeholders
• Good communication skills, including written and spoken English
• Self-starters with a curious mind and the ability to use initiative.
• Prior experience working in a B2B environment with the ability to successfully build and maintain relationships with key decision-makers.
• Creatively problem solve