To provide support to the Contact Centre team and serve customers through the management of complaint resolution, customer retention and satisfaction
POSITION: Contact Centre Agent
REPORTS TO:Team Leader
SUPERVISION GIVEN TO:N/A
PURPOSE OF JOB:To provide support to the Contact Centre team and serve customers through the management of complaint resolution, customer retention and satisfaction
PRINCIPAL ACCOUNTABILITIES:
JOB SPECIFICATIONS:
QUALIFICATION/EDUCATION AND EXPERIENCE:
KNOWLEDGE, SKILLS AND ABILITIES: