Customer Service Representative / Cashier

The Customer Service Representative/Cashier primary role is to assist in receipt of payments and down payments to accounts.

• Appropriate greeting of customers and visitors to the company.
• Collection of payments by accepting cash, check, or debit payments from customers; making change for cash customers.
• Verification of credit acceptance by reviewing and recording driver's license number; operating credit card/debit card authorization system.
• Issuance of receipts, refunds, credits, or change due to customers.
• Processing of credit refunds and payments accepted through Beacon offices/agencies to customer accounts.
• Processes postdated checks on a timely basis to ensure customer loans remain in good standing (not delinquent).
• Process payroll deductions.
• Daily submission and reconciliation of cashier report.
• Balances cash drawer by counting cash at beginning and end of work and tallying against receipts issued
• Assist in making collections calls where capacity allows.
• Scanning of loan documents onto Lansa and dispatch of mail where required.
• Correct inaccurate information which may appear in client accounts/update client contact information/data where applicable.
• Respond to sales personnel and brokers and queries on client history, account status, and other customer service issues.
• Develop and maintain relationships with other supporting branches.