Billing and Customer Care Agent

Billing and Customer Care Agent- Montego Bay

Are you looking to start you career in one of the fastest growing sectors in Jamaica

Teleperformance needs you!

We are hiring billing and customer care agents at our Montego Bay location for one of the largest video, high-speed internet and phone providers to residential customers in the US.  Agents on this program handle calls resolving a variety of issues including billing issues, service upgrades and customer care.  Key elements in being successful are making sure you have EXCEPTIONAL customer service and active listening skills and fully understand the guidelines and benefits that will be trained to you by our excellent training team.  If you love working with people and are outgoing and friendly this could be a great career path for you!

This program operates from 7:00 A.M. to Midnight 7 days a week, this is a full-time 40 hour a week position and agents work a variety of shifts.

We offer a great hourly rate plus the opportunity to earn up to $500 USD monthly in commission. 

Successful agents on this program have excellent communication skills, basic computer skills and the ability to type at least 17 WPM. 

You must be 18 years of age or older and possess a valid Jamaican ID, NIS and TRN. 

We are proud offer our team members a great place to work and much more.

Teleperformance employees enjoy:

• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

Teleperformance is located in Montego Bay at 1 Mangrove Way in the Freezone.