Reservation Specialist- Montego Bay (WAH & Onsite)

Concentrix is seeking an experienced Work from home Advisor to educate customers on products/services and guide them on reserving the ideal car tailored to suit their needs while meeting goals and giving exceptional customer service.

 The Concentrix family is growing, and we want YOU to be part of our new campaign.

All CNX team members benefit from:

• Competitive salary
• 100% Health and Life Insurance Premium
• Transportation service (conditions apply)
• Marriage & paternity leave
• Weekly lunch subsidy
• Chill room with modern games & lounge area to relax
• Free onsite Wi-Fi
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

Your responsibilities will be but not limited to:

• Managing large amounts of incoming calls in a friendly and helpful manner.
• Responding to inquiries from customers about the availability and cost of vehicles as well as taking reservations from service departments and external customers.
• Assist customers with their inquiries on future reservations or anything on the account’s services.
• Up-selling, when appropriate, by informing customers of additional services.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Providing accurate, valid and complete information by using the right methods/tools.
• Following communication procedures, guidelines and policies.
• Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required.

We require that you have:

• No BPO Experience needed
• Customer service related HEART Level 2 Certificate or minimum of four (3) CXC/GCE subjects, including English Language.
• Excellent verbal and written communication skills.
• Excellent relationship building and rebuttal skills.
• Must be at least 18 years old.
• Valid Government ID, NIS, T.R.N.
• Ability to type a minimum of 26wpm with a 90% accuracy.
• Ability to work a flexible schedule including day and/or evening hours.
• Reliable internet speed of at least 20 Mbps upload speed and 10 Mbps download speed.
• A quiet and private work environment free from distractions..

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WHY CONCENTRIX??

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations..

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..