Call Center Sales Leaders - Kingston

Call Center Sales Leaders- Kingston

We are seeking leaders with a driving force to keep a team of motivated Sales Specialists moving forward and surpassing their current goals and accomplishments, both individually and as a team. The right leaders has strong organizational skills, is a decision maker, problem solver, and a creative thinker who can interact with others to improve and sustain continuous improvement. You must have a personal passion for development of team members, will actively deliver feedback while striking a balance with other day-to-day activities, and administrative responsibilities.

• Will be responsible for up to 20 team members, primarily handling inbound contacts (phone calls, sales leads, and web orders) from a variety of customers spanning home services and business services
• Ensures team members are meeting/exceeding operational standards; helps maintain customer telephone sales and service levels; key to improving quality and contributing to other organizational goals, as required by the business.
• Coaches and develops employees by making business driven decisions utilizing customer-focused as a primary driver.
• Must have proven ability to drive results and ensure employee engagement and development. Ideal candidate must possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment.

• Strong presentation, organizational, and communication (verbal and written) skill sets
• Minimum of One (1) year prior sales and/or customer service leadership/supervisory experience
• Some college course work and/or higher education
• Prior contact center experience, preferably in an inbound and/or sales setting
• Ability to understand, implement, and enforce policies and procedures
• Be an outstanding team player and ability to work well under pressure

• Free shuttle to company’s designated areas
• Paid training
• Award winning culture and unprecedented team spirit
• Performance based advancement
• Paid vacation
• Discounts to local partnered vendors
• Contributed Health Insurance
• Career growth – we enjoy promoting from within