Banking Support Associate

Sutherland is seeking a motivated and passionate person to join us as a Banking Support Associate.

Sutherland is seeking a motivated and passionate person to join us as a Banking Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 
Banking Customer Service Associate in this role get to:

 Be the Point of Contact; answer inbound calls to provide exceptional customer service to banking consumers. Respond to inquiries about banking and account issues, products and services, processing payments, or performing general account maintenance, resolving technical issues and providing support to various merchant issues.

Qualifications:

Our most successful candidates will have:

• A minimum of 3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
• Must have a valid (not expired) government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays)
• A passion for customer service and helping customers by providing accurate and timely solutions to issues or matters of concern.
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
• Solve problems systematically, using sound business judgment, and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• Excellent attention to detail.
• Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.
• Project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
• Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
• Inspire confidence and positively influence the behaviour, actions, and thoughts of others