Responsible for the efficient running of optical administration and the lab

POSITION:OPTICAL ADMINISTRATOR

REPORTS TO:OPTICAL OPERATIONS MANAGER

PURPOSE:Responsible for the efficient running of optical administration and the lab

PRINCIPAL ACCOUNTABILITES:

• Prepares monthly attendance records, lateness report, and pay sheets for temporary staff to aid in monitoring attendance and calculating payments

• Schedules optometrists on a weekly basis to ensure that there is coverage at each branch

• Processes all orders received from the branches for equipment and stationery needed to effectively run operations

• Maintains a professional relationship with insurance companies to effectively resolve issues at the branches

• Evaluates all lab orders that fail to process correctly in an effort to identify possible causes and solutions

• Oversees the stock management process within the lab including courier services and payments to ensure that the lab is able to operate efficiently

• Assists with purchases including contact lenses by liaising with suppliers to ensure competitive rates and promotional support

• Actions all warranty issues to ensure there is a timely resolution and excellent customer service is maintained

• Assists in preparing reports outlining negative stock, outstanding deliveries, out of stock items, fast selling brands, etc; to help develop new initiatives or solutions for eliminating variances

• Performs any other duties assigned management line

JOB SPECIFICATIONS

QUALIFICATIONS/EDUCATION AND EXPERIENCE:

• Diploma in Management Studies or Business Administration
• Five (5) GCE/ CXC/CSEC Ordinary level passes including Mathematics and English Language
• Proficient in Microsoft Office Suite

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong analytical, trouble shooting and problem solving skills
• Previous Optical experience(preferred)
• Highly motivated to provide timely deliverables
• Strong (internal and external) customer service skills
• Ability to communicate in both oral and written forms
• Ability to work cross-functionally between multiple departments a Team player
• Ability to prioritize and perform in a high demand environment
• Strong work ethic and positive attitude towards work
• Ability to use own initiative and work independently