Technical Support/Customer Service

We are looking for persons to join our itelbpo Smart Solutions Family at our Kingston location as Technical Support/Customer Service Agents!

We are looking for persons to join our itel family at our Kingston location as Customer Service Representatives!

• Are you a cooperative and sympathetic listener?
• Are you comfortable dealing with repetitive routine?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

Fundamental Skills

• Education: Preferred passes in Maths and English at CSEC or equivalent level
• Technical background
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver's License)

YOUR TIME...OUR TIME

This is a full-time career with growth potentials.

Flexibility is key as this roles operates days, nights, holidays and weekends.

This position is most easily accessible for candidates in Kingston and surrounding areas.

Excellent training and supervisory support - to help you feel comfortable servicing our customers.

Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position

Competitive Salary

Health and Life Insurance, Lunch benefits ,Free transportation, Free Wi-Fi, Beautiful location, cafeteria onsite, Chill room, friendly staff and a fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere