Call Center Sales Trainer-MBY

Call Center Sales Trainer

The Sales Trainer will be accountable for ongoing facilitation and mastery of our call center training programs. This includes product knowledge, sales closing techniques, systems training, continuing education, special initiatives, and more. They will assist as needed with OJT, while maintaining their sales and operational knowledge. They will work closely with various department leaders in identifying needs for further agent development as well as monitor the knowledge transition of the classroom training to productivity. In addition, the Sales Trainer must successfully train best practices while providing coaching, guidance and the feedback needed to create the highest quality agents.

Required Skills, Abilities & Knowledge:

• Collaborate with management to identify company training needs, identify performance gaps and implement training best practices to ensure alignment with company needs
• Administer training for designated customer groups with the ability to deliver, project and motivate trainees through effective training methodologies both in group and individual classroom dynamics
• Must have previous experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training
• Excellent verbal and written skills with the experience of creating effective presentations
• Must be detail oriented and exhibit proficiency in follow-up and time management skills
• Must be self-motivated, highly enthusiastic, and able to work with minimal supervision

Experience & Qualifications

• Must have 1 year training experience in related field or industry
• Must have prior call center leadership experience
• Proficiency in MS Office (Outlook, Excel, Word and Power Point)
• Ability to make sound decisions quickly in a fast-paced work environment
• Strong interpersonal skills and the ability to communicate with various levels of employees

• Demonstrate high level of accuracy
• Ability to fosters open two-way communication
• Must be a problem solver and highly organized
• Must have a flexible schedule to train in hours that meet business needs