Telebanking Associates - ONSITE (IMMEDIATE HIRE)

We are actively looking for experienced persons who are zealous about providing exceptional service to our customers.

APPLY FOR THE CHANCE TO WORK ON AN ACCOUNT WITH ATTRACTIVE BENEFITS! 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy: 

•  Compensation package inclusive of base plus incentive 

• Convenient onsite clinic,7-days per week providing affordable healthcare access

• Free transportation service

• Health Insurance Benefits

• Company paid Life Insurance coverage

• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts

• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology 

Telebanking Customer Experience Specialists perform the following duties:

• Ascertain the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.

• Identify customer needs by referring to past transactions/case notes, analyzing case by case as needed.

• Execute routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs

• Provide customer with appropriate customized information requested.

• Derive all necessary information from customer to update database.

• Escalate issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers.

Ideal candidates should possess the following skills/experience:

• Four or more CXC subjects- English Language and Mathematics MUST be included

• Flexibility to work any  8 hour shift  between 9:00 am to midnight, Monday to Saturday.

• Basic computer and internet knowledge and be able to type 25wpm

• Excellent customer service and communication skills (verbal & written)

• Excellent listening skills

• Excellent time management and prioritization skills

• Adaptable;able to manage change while maintaining a positive attitude

• Strong attention to details

  *** Applicants must be at least 18 years of age, present valid Photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate, 3 Professional/Character References (Name and Contact Numbers). Applicants must have a clean Police record(company-paid) and may be subject to drug screen***