Collections Agent
We are a small but dynamic, industry-leading Group of Companies specialising in Credit & Risk within the Financial Services Sector.
We are a fast-paced, results-oriented Company looking for a driven, self-motivated, persistent, assertive, engaging, independent professional who can excel in a high-volume outreach environment, throughout the Caribbean Region. If this sounds like you, then we look forward to receiving your application!
Job Summary
(6 month contract)
To successfully perform the duties/responsibilities of the job, the incumbent must possess good negotiation skills and be capable of persuading debtors to repay their outstanding debts in an expeditious manner. The individual must maintain current knowledge of the Company’s collections and recoveries systems, policies and practices as outlined in the Collections Manual. Strict adherence to the procedures, policies and timelines contained in the Collections Manual is required, effectively execute the following functions:
- Review and action all new accounts.
- Adhere to the procedures and guidelines for receiving payments.
- Conduct comprehensive searches to obtain debtors’ contact information. Use a variety of sources and mechanisms inclusive of the searching of all databases, reviewing client documents and or liaising directly with clients for additional details.
- Communicate face to face, via telephone and/or written correspondences, including Demand, Final Warning, Lapse Payment Letters, and Lawyer’s Demand Letters, to communicate with debtors to bring urgent resolution to outstanding debts.
- Negotiate settlement of debts with debtors. This includes arranging for debt repayments or establishing repayment schedules, based on the debtors’ financial situations. It also includes anticipating and overcoming stalls/objections and recommending money sources for debt repayments.
- Preparation of Instalment Contracts. Monitor and where necessary, generate notices in relation to breaches of re-payment terms and conditions.
- Advance the debt collections process by re-allocating, giving reason(s) for recommendation(s) for further reallocation.
- Preparation of scheduled reports as required by Management.
- The Collections Officer (House) must work a specified minimum number of accounts daily. The Company reserves the right to amend this minimum amount at any time without prior notice
- Ensure all Debt Management Systems are accurately updated with transactional details/activities and new debtors’ data in a timely manner. This includes liaising with clients to verify direct payments made by debtors and updating payment records accordingly. It also includes forwarding the requisite information to the Finance Department so that clients are accurately invoiced.
- Perform other duties that may be assigned.
Qualifications & Experience:
- 5 GCE Ordinary Levels - Grades A, B or C or 5 CXC /CSEC General Subjects, Grades I, II or III (including English Language and Mathematics or a Mathematics related subject)
- Solid knowledge of Credit and Collections procedures
- A minimum of two years’ experience in debt collections.
- Proven experience and proficiency in the use of Microsoft Office Tools
We would like to thank all candidates for their applications, however, only shortlisted candidates will be contacted.