Royal Caribbean Work From Home -Voice (MONTEGO BAY)

Customer Care Associates needed for Royal Caribbean Cruise Line.

WORK FROM HOME CUSTOMER SERVICE ASSOCIATES NEEDED FOR ROYAL CARIBBEAN CRUISE LINE

REQUIRED INTERNET SPEED- 10MPBS DOWNLOAD & 5MBPS UPLOAD

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation between Freeport and Montego Bay Town Center
• Extended Transportation offered to and from Savanna-La-Mar and Falmouth for some shifts*
• Health Insurance Benefits
• Company paid Life Insurance coverage
• Free internet access - via assigned kiosks
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership
  positions and Operational roles in Information Technology, Human Resources, Accounts
• Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

Job Description

The Associate will be responsible for handling in-bound telephone calls from travel partners and/or direct guests requiring information about products, services, pricing and company website assistance.

 Responsibilities

• Assists travel partners and/or guests with navigating the company’s website.
• Enters required information into company systems and maintains an accurate history of each reservation and any associated transactions.
• Services existing bookings including making changes to reservations, accepting and recording payments and assisting travel partners with arranging guest preferences.
• Researches and provides information in order to accommodate guests’ special needs.
• Complies with established industry and company protocols and procedures.
• Attends training classes, completes required on-line training courses and satisfies completion standards.
• May be assigned to special projects and may serve on employee committees.
• Performs other duties as required. 

 Requirements:

• 3 or more CXCS including English Language /High School Leaving certificate /Heart Level II certificate.
• Must be able to work between 6:00 am to 12:00 am including weekends and holidays
• Must have an internet speed of 10 MBPS download and 5 MBPS upload
• Excellent customer service and communication skills (verbal & written)
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 25 wpm from both spoken and printed sources.
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong attention to detail skills
• 1 year experience working in a Call Center environment would be preferred.