Loan Services Officer - Level 2

The incumbent will be responsible for processing requests for Statements to Close and mortgage closures and handling other tasks/requests received by the Loan Services Unit

We are seeking to recruit a suitably qualified and experienced candidate to fill the position of Loan Services Officer – Level 2 for JN Bank Limited. The incumbent will be responsible for processing requests for Statements to Close and mortgage closures and handling other tasks/requests received by the Loan Services Unit

JOB CATEGORY:  Clerical

KEY RESPONSIBILITIES

• Prepare Statements to Close for mortgage account upon members’ requests
• Review daily Mortgage Work-in-Progress General Ledger listing received from Finance Department to identify funds remitted to the Bank in settlement of mortgage accounts
• Upon receipt of funds to settle mortgage accounts, prepare Total Redemption Vouchers and submit along with Statements to Close to Internal Processing Centre for closure of accounts
• Prepare and dispatch correspondences to members confirming closure of mortgage accounts
• Prepare and submit monthly Mortgage Closure Report to immediate supervisor and Team Lead
• Conduct frequent follow-up with Internal Processing Centre to ensure prompt closure of mortgage accounts
• Provide support in responding to general queries
• Update Customer Query Repository (CQR) daily with progress of requests assigned to the incumbent
• Dispatch Statements to Close to members
• Prepare and submit Mortgage Closure Report to immediate supervisor and Team Lead
• Dispatch confirmation of closure letters to members
• Respond to general queries received by the Unit
• Prepare and submit mortgage closure documentation to Internal Processing Centre for processing

REQUIRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, Banking and Finance or other related field
• At least two (2) years’ experience working in a related field

PERSONAL ATTRIBUTES

• Excellent communication skills - written and verbal
• Excellent organization, multi-tasking and prioritizing skills
• Keen ability to build relationships and a willingness to co-operate with team members
• Customer-service oriented
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
   

Interested applicants are being invited to apply to our career website

CLOSING DATE FOR APPLICATIONS: January 11, 2021