Sales Agent - Ocho Rios

A Sales Agent is successful when they are tech savvy and like to engage in an open dialogue about our clients products and what products make the most sense based on effective probing.

Required Skills and Abilities: 

• Must have a consultative selling background.
• Ability to communicate exceptionally – Must Be Conversational
• Technically Savvy
• Ability to build rapport quickly,
• Ability to probe effectively and present a solution on every intent to purchase.
• Must be able to provide excellent customer service, including maintaining focus on the neighbor’s issue in a fast-paced environment.

CUSTOMER SERVICE SKILLS

• Minimum of one year of customer service experience and Sales (preferred)
• Prior experience in the security industry (preferred)
• Must be able to provide excellent customer service, including maintaining focus on the neighbor’s issue in a fast-paced environment.
• Ability to deliver a consistent level of quality on all calls and issues, encompassing the 'white glove experience'
• Demonstrated interpersonal skills with a diverse customer base
• Ability to successfully consult with neighbors to uncover additional product needs
• Demonstrate conflict resolution, negotiation, and de-escalation skills.

COMMUNICATION SKILLS (Verbal and Written)

• Must demonstrate excellent voice quality and inflection as well as present a professional, courteous, and patient demeanor
• Good composition skills – ability to compose grammatically correct, concise, and accurate written responses and notations
• Able to successfully translate complex technical information / instructions into a simple language that would ensure seamless troubleshooting
• Demonstrated ability to actively listen
• Understand and implement new information and procedures efficiently and professionally