Customer Service Agent - Ocho Rios

This is an exceptional growth and development opportunity for Customer-Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

Duties and Responsibilities:

• Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and inquiries
• Provide services to customers as required by company standard operating procedures
• Provide solutions to customers that addresses their needs
• Adhere to all company guidelines regarding the delivery of service to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Requirements:

• Minimum 3 Caribbean Examination Council (CXC) passes, or equivalent qualifications.
• Customer Service experience in a call center or similar business environment is preferred but not a must.
• Excellent Customer Service skills
• Excellent written and verbal communication skills
• Exhibit exceptional phone etiquette and professionalism
• Must be able to demonstrate computer proficiency 
• Must be able to type a minimum of 25wpm or more
• Must be able to work ANY Full-Time Shift including weekends and holidays
• Must be able to submit to a Criminal Background Check and Drug Screen
• Must have a bank account with an established Commercial Bank 

Note: Please submit a detailed work history (CV).