Credit & Collections Specialist

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of eight (8) apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

 Main Duties and Responsibilities

An Exciting and challenging opportunity for an experienced professional who thrives in a fast pacing environment, likes the thrill of chase and enjoys interaction with multiple groups and does not stop until achieves tangible results. Collect outstanding debt from Digicel customers in a professional manner, reduce aging receivables based on set targets and maintain a clean ledger.

Key Objectives: 

• Collect outstanding debt from Digicel customers in a professional manner by interacting with external and internal customers
• Reduce aging receivables based on set targets
• Maintain clean ledger by addressing due outstanding, and remove from Receivable ledgers.

 Main accountabilities: 

• Relationship Management: starts with internal stakeholders by building strong and effective relationships between the O2C team with the Sales teams - educating them on the need for risk management in the context of the Digicel business and achieving the right balance between making a sale and collecting the cash. Work closely with the Customer Service teams to ensure that improvements made (either driven by CS or O2C) are optimum for Digicel as a whole.  Maintain an extensive internal (e.g. with business units and shared service centre) and external relationship with corporate customers. 

• Debtor management: Own the debtor’s ledger for the designated portfolio. Ensure that sound risk advice is in place, based on accurate assessments, is followed, taking into account both internal & external factors and objectives. Ensure that policy and procedures of Digicel are followed. Provide a real focus in ensuring that the debtors' ledger is appropriately maintained - credits are applied, reconciliations are up to date and that write-offs/escheatment is part of the monthly cycle of activities. Ensure that the control framework is adhered to. Drive resolution of internal and externally raised issues and disputes relating to his/her portfolio. In short, Reduce aging Debt and maintain a clean Ledger based on given targets and drives for results. 

• Reporting: Ensure adequate reporting is in place and in line with the supervisor’s guidelines to showcase the ledger activities and collection efforts. 

• Collaboration & Teamwork: Be fully committed to the achievement of the finance objectives moving forward. Actively engage and partner with Sales, Customer/Account Support/Shared Service Centre to drive performance within the region, and align on common objectives and targets. Ensure that he/she performs against agreed objectives and targets. 

• Connects Digicel to the outside world: Regularly connects with customers to gather feedback on current activities and relationships with the business. Uses knowledge and feedback from a customer perspective to improve the team’s service/ product. Encourages internal stakeholders to respond quickly to customer needs and concerns.  

• Builds Relationships: Establishes rapport with others on the team and across teams. Works effectively with others to get work done. Handles difficult situations, minimising conflict. Treats all individuals with respect. 

Qualifications, knowledge & experience: 

• B.Sc. Degree or equivalent
• Basic knowledge of accounting
• Two to three years experience in working in a high paced collection environment /previous experience in the telecommunication industry is a plus
• Problem Solving Skills 

Functional skills and abilities: 

• Detailed and meticulous
• Proactive
• Target oriented
• Excellent analytical Skills
• Problem Solving Skills