Reservation Agent

We're hiring Full-time Sales and Customer Service Representatives for a Reservations and Customer Care (HRCC) Team. This role involves helping guests with their reservations and handling customer service issues.

In this role, you'll be a critical part of our industry-leading guest experience and part of a talented team that interacts with guests to provide personalized solutions to their travel needs through reservations sales and customer service.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• You think and act independently, use good judgment, and build rapport with customers.
• You deliver great customer experiences, thrive in a virtual environment, and are invigorated by constant personal interaction.
• You are willing to learn and embrace our values and HRCC tenets, which guide our unique style of service.
• You take ownership, are accountable, and take initiative.
• You are high-energy, positive, and have excellent communication and active listening skills, including speaking, reading, and writing fluently in English.
• You possess strong sales and service skills and can influence customers.
• You have the ability to support a flexible working schedule.
• Three (3) years' job experience in a consultative customer service oriented and/or sales role
• You have a typing speed of 30 WPM or higher