Programme Coordinator

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Job Purpose:

The Programme Coordinator’s primary objective is to ensure the programme objectives are delivered on time and within scope. The Programme Coordinator will plan and coordinate the day-to-day fiscal, administrative, and operational activities of the programmes within the Customer Experience function.

Key Objectives:

• Provides specialized administrative support in the development, implementation, and monitoring of all the projects/programmes within the function.
• Performs or delegates clerical and administrative support tasks, including creation, typing, and editing of program correspondence, purchasing documents, reports, program handbooks, and other publications.
• May assist with grant and/or proposal writing as appropriate to the objectives and funding nature of the program; may participate in other fundraising activities.
• Coordinates activities of all stakeholders engaged in implementation and administration of program objectives.
• Maintains program/project records, researches information and gathers and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources.

Main Accountabilities:

• Tracking team progress and performance.
• Writes, edits, and coordinates development of programme materials, training manuals and any other project/programme documentation, as appropriate.
• Inputting data into the project tracking tool and ensuring accuracy of data entered into the project-tracking tool by team members.
• Liaising with team members to ensure that all relevant project/programme milestones are claimed in the project-tracking tool for the reporting period.
• Serves as a central point of contact for administrative queries generated within and external to the team; assists with meetings, special projects, and/or general problem resolution.
• Acting proactively to assist the Manager and team members in daily activities.

Qualifications, Knowledge & Experience:

• Bachelor’s Degree
• 3+ years’ experience in a project/program coordination or admin role
• Good Microsoft Excel and PowerPoint skills
• Project Management Certification would be an asset

Functional skills and abilities:

• Experience of working in team environments and to meeting deadlines
• Excellent oral and written communication skills
• A drive for results and an instinct for being resourceful and thinking innovatively
• Very high attention to detail and organizational skills required
• Strong capability with problem solving, decision making, sound judgment and assertiveness