Customer Service Advisor (Work From Home/ Montego Bay Coffee Account)

Concentrix is seeking an experienced Coffee Specialist to provide customer with the Ultimate Coffee Experience. To demonstrate a genuine passion for delivering a customer inspired experience to each and every customer and resolving their issues/queries in efforts to meet and exceed expectations.

Are you ready for an Epic Experience?

Coffee Lovers seeking Job Flexibility & Career Continuity, with the World's leading Elite Coffee Brand...this opportunity is for you!

Become a Premium Coffee Brand Ambassador!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

All CNX team members benefit from:

• Competitive salary
• 100% Health and Life Insurance Premium
• Transportation service
• Marriage & paternity leave
• Weekly lunch subsidy
• Free WiFi - all day, everyday
• CNX onsite nurse
• Paid referral program
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties
• Wide list of reward and recognition programs

You’d be managing:

• Managing high call and chat volume
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information
• Strive to always deliver first call resolution by setting the customers’ expectations
• Check that the customer understands the information given to them and that the customer feels their query is resolved
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of four (4) CXC/GCE subjects, including English Language or Customer service-related HEART Level-II Certificate
• Minimum 1-year experience in the BPO industry 
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills
• Great listening and conversational skills
• Detail orientated
• MUST have %100 schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 40 wpm with 90% accuracy

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different. 

Follow us on Facebook and Instagram. #differentbydesign

Call a recruiter today at 876-877-8388.