Collections Agent

Call Center Collections Agent- Montego Bay

Are you a good listener? Do you enjoy solving problems?

Do you share a belief that customers should be treated with respect and be accountable for repaying their financial obligations when possible?

Check out a career with Teleperformance today!

This is a place where we believe in people where teamwork wins. This is a place where we work for people, that’s how we put commitment into practice. This is the company that inspires to learn, to teach, to grow, to get things done. This is the company that motivates, being happy to make a difference.

This is Teleperformance.

We are now hiring call center collection agents to join one of our exciting teams.  In this role you assist customers in finding options to pay their account and set up payment arrangements and plans with them.  Accounts are typically 1 to 180 days past due.  Excellent and comprehensive paid training is provided to new team members.

Our ideal candidate should:

• Be 18 years or older, possess a valid ID, NIS and TRN
• Flexible to work up to 10pm and beyond
• Excellent verbal communication skills
• Must be self-motivated
• Negotiation skills
• The ability to problem solve creatively
• Must be proficient in time management
• Strong desire to achieve goals
• Basic computer knowledge/skills- including the ability to type 20 WPM- please see our typing tutorial on our Facebook page- Teleperformance Jamaica-as a handy tool to assist you with your typing skills
• Ability and openness to work with a diverse customer base
• Works well in team settings

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  
• Daily transportation allowance for shifts ending after midnight 
• Additional bonus for employees covering overnight shifts 

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.