Voice Email and Chat Customer Service Agent

Voice Email and Chat Agent- Montego Bay

Teleperformance has partnered with a client to provide fun and amazing service through voice, email and live chat. In this role you will handle customer inquiries over telephone, as well as by chat and email

At Teleperformance, we are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We want to talk with you if you:

• Are proficient at typing at least 30WPM
• Have strong written communication skills and could create a friendly rapport with the customer via email or live chat. 
• Are tech-savvy and can quickly learn how to use new tools.
• Are able to de-escalate tense situations.
• Can adapt in a changing environment quickly.
• Can read a situation and respond in the right voice via email or live chat.

Additional Requirements:

• Flexible to work within a 24hr, 7 days per week environment 
• 18 years of age or older
• Valid Jamaican ID, NIS and TRN documents

We are proud to be part of the Teleperformance family and offer our team members a great place to work and much more.

• Competitive hourly rate plus incentives 
• Free Wi-Fi
• Free lunches & snacks while in classroom training
• Free shuttle bus
• Health benefits, Paid time off
• Wellness Center with Nurse, Doctor & Counselor on site
• Management Training Program
• Onsite banking options and financial planning assistance
• Employee Engagement Programs: Staff Parties, Sports Clubs, Fun Festival Talent Show & much more!  

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.

This position is only available in Montego Bay at our 1 Mangrove Way Freezone location.