To manage the delivery and implementation of highly specialized, customized innovative solutions and outsourced consultancy services locally, regionally and internationally for the E-Tender suite of products and services.
KEY RESULTS AREA:
Managed Services and Consultancy
To develop and manage the Consulting Prospecting Channel (Local, Regional, International) for the E-Tender suite of products and services; by conceptualization, development and maintenance of consulting and managed services materials such as Product Presentation, User Guides, Training Materials, Site Mockups etc.
To develop new consulting approaches, networks etc. and manage multiple consulting opportunities simultaneously through the pipeline via innovative approaches and creativity; Identify and lead, up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability
To develop and execute customized managed services solutions to the portfolio of existing and new E-Tender customers by utilization of supply chain management expertise; Secure new E-Tender customers in-line with the approved Strategic Plan
To coordinate pre-consulting resources throughout the E-Tender sales cycle.
To prepare and manage E-Tender consulting documents including but not limited to; engagement letters, requests for proposals, contractual agreements, product use cases etc. in relation to E-Tender consulting pipeline opportunities.
To develop strategies to ensure continuous improvement in consulting profitability aligned to the E-Tender Strategic Roadmap; by researching, analysis and management of market conditions and/or trends towards the development of consulting strategies for the E-Tender suite of products and services; Develop consulting and managed services strategies that keeps E-Tender relevant and profitable to customer requirements
To develop consulting and managed services strategies in consultation with the E-Tender Customer Success Manager to attract and on-board new clients ensuring the Legal, Marketing, Public Relations and Communications deliverables are adhered to.
To develop, deploy and deliver consulting materials for the successful deployment of E-Tender’s suite of products and services to end users (and customers) ensuring a seamless user experience; To deliver customized training sessions aligned to customers’ workflows to facilitate successful delivery of managed services to E-Tender SaaS clients.
To provide 1st level quality assurance and product/services review testing by alignment with International standards (including ISO, Six Sigma etc.).
To provide relevant recommendations to the E-Tender Customer Relationship and Functionality Managers by data gathering, analysis and documentation of user feedback from the consulting process
Service Delivery and Management.
Responsible for building trust and confidence with SaaS client by continuous feedback and interaction with them
Sales and Strategy
To manage the contractual relationship and service level agreements e-Tender SaaS clients, 3rd party e-Tender clients and SaaS consultancy partners
Product Design and Innovation
To consult with other team members in the development of system architecture based on the business/customer requirements.
Workplace Safety - Responsible for all project work being done in accordance with established safety practices and procedures.
Performs such other related duties as may be assigned by the Chief E-Tender Services.
EDUCATION/EXPERIENCE:
- A minimum of a bachelor’s degree in Business Management, Marketing, or Social Sciences,
AND
Certification in Spanish as evidenced by ease of communication in Spanish.
Certification in ISO or Six Sigma Standards
- A minimum of three to five (3-5) years’ experience consulting in a Supply Chain Manufacturing, FMCG, Oil and Gas or Technology environment, inclusive of experience working with e-Procurement solutions
- A master’s Degree would be an asset; Experience working in the telecommunications industry will also be considered an asset.
- Certification in Supply Chain, Law, Marketing or Project Management will be an asset
- Experience with Office Productivity Tools, such as, MS Word, MS Excel, MS Power Point, Visio and MS Project.
COMPETENCIES:
Customer Focus: Prioritizes and takes action which aligns with the key initiatives and core values so as to achieve the needs of both internal and external customers. Designs, enhances and delivers products and services with the customer experience top of mind.
Planning and Results Orientation: Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and continuously assessing results.
Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things to be and remain an agile broadband provider . Encourages experimentation and accepts failure as a driver of innovation.
Communication: Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.
People Leadership: Inspires, motivates, and empowers people to achieve organizational goals. Coaches, mentors, and manages employee experience, and employee performance, through mindful preparation. Creates space for others to lead.
Managing Through Change and Uncertainty: Adjusts thinking and behavior to resiliently face change, and uses experience to fuel growth. Embraces failure as a learning opportunity for themselves and others. Enables the process of change and transition while helping others deal with the effects of change.
Relationship Building: Develops internal and external trusting, professional relationships. Purposefully develops networks to build value through collaboration.
DEADLINE DATE OF APPLICATIONS: 5TH AUGUST 2020.