Responsible for the overall management of the day-to-day operations in the Human Capital Department inclusive of the management of the Employee Relations, Recruitment and Performance Management portfolios.
JOB TITLE: Human Capital Manager
REPORTS TO: Chief Customer Experience Officer
KEY RESPONSIBILITIES:
Organize, supervise and monitor the work of the HC team and its contribution to the objectives of the organization.
Oversee the implementation and monitoring of the established recruitment procedures, ensure that effective orientation processes are in place, and that an appropriate procedure is in place to enable departments to monitor staff recruitment activity across the location.
Monitor, measure and report on Human Capital issues, opportunities and development plans and achievements within agreed formats and timescales.
Manage and develop direct reporting staff.
Manage and control departmental expenditure within agreed budgets.
Coordinate and administer the functions of the HC department in providing timely and equitable compensation for all employees and the best benefits possible within the parameter of the company’s resources.
Manage and administer the company’s labour relations, policies/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, succession planning, morale and motivation, culture and attitudinal development, performance appraisals and quality management issues.
KEY COMPETENCIES:
High level of competence in MS Office
Strong organizational and analytical skills
Excellent communication skills
Excellent Interpersonal skills
Problem analysis and problem-solving
Attention to detail and accuracy
Adaptability
DISCLAIMER:
This document outlines the duties required for the time being of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list and the duties may vary from time to time, which do not change the general character of the job or the level of responsibility entailed.