Remote Customer Service Representative-Kingston

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues. To remain motivated and enthused about the service you provide.

We are looking for persons to join our itebpo Smart Solutions Family Remotely in Kingston as Customer Service Representatives!

At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family. Our growing business seeks experienced, motivated team members that want to grow their professional skills from the comfort of their home office. If you enjoy a work environment where you have to be efficient, self-managed,patient, and empathetic  that also allows you to use your commitment to customer satisfaction and an ability to make quick and accurate decisions we have the opportunity you been looking for...

• Are you responsible and able to work from the comfort of you own home?
• Do you own a reliable PC?
• Are you a cooperative and sympathetic listener?
• Do you enjoy working in a customer service, team-oriented environment?
• Are you people-focused and willing to give helpful service?

FUNdamental Skills

• Education: Preferred passes in Maths and English  at CSEC or equivalent level
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English
• Computer proficiency, including ability to easily navigate and toggle between multiple screens, talk and type at the same time and troubleshoot basic computer issues
• Minimum typing speed of 25 to 35 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

YOUR TIME...OUR TIME

• This is a full-time career with growth potentials.
• Flexibility is key as this roles operates days, nights, holidays and weekends.
• This position is most easily accessible for candidates in Kingston, St Andrew and surrounding areas.

Joining the itel family, you will experience ….

• Paid Training
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary
• Health and Life Insurance
• Lunch benefitsA fun environment! We respect our employees and strive to make our environment exciting and fun!

#FunBeginsHere